{"id":794,"date":"2025-07-19T15:52:52","date_gmt":"2025-07-19T15:52:52","guid":{"rendered":"https:\/\/www.nfinombudsman.org\/?page_id=794"},"modified":"2025-09-09T14:27:01","modified_gmt":"2025-09-09T14:27:01","slug":"complaint-handling","status":"publish","type":"page","link":"https:\/\/www.nfinombudsman.org\/index.php\/services\/complaint-handling\/","title":{"rendered":"Complaint Handling"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"794\" class=\"elementor elementor-794\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62caee31 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"62caee31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c0e40d5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"6c0e40d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c05d52d elementor-widget elementor-widget-page-title\" data-id=\"c05d52d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"page-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t<div class=\"hfe-page-title hfe-page-title-wrapper elementor-widget-heading\">\n\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.nfinombudsman.org\">\n\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\n\t\t\t\t\t\t\t\t\n\t\t\t\tComplaint Handling  \n\t\t\t<\/h2 > \n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b68469d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"1b68469d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebfc7c2 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"ebfc7c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><\/span><a href=\"https:\/\/www.nfinombudsman.org\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b9706e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"7b9706e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f7bb3b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"1f7bb3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30c47f93 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"30c47f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>We\u2019re here to help.<\/strong><\/h5><p>At Financial Ombudsman Services, we provide <strong>independent, free, and impartial<\/strong> dispute resolution services for individuals and small businesses who have unresolved issues with financial service providers in Uganda.<\/p><h5><strong>We help you resolve:<\/strong><\/h5><ul><li>Unfair bank charges<\/li><li>Loan and credit disputes<\/li><li>Mobile money errors<\/li><li>Unauthorized deductions<\/li><li>Delayed or denied transactions<\/li><li>Digital finance complaints<\/li><\/ul><h5><strong>How It Works:<\/strong><\/h5><ol><li>First report the issue to your financial institution.<\/li><li>If it remains unresolved, bring your case to us.<\/li><li>We\u2019ll investigate and mediate fairly\u2014no legal fees, no bias.<\/li><\/ol><h5><strong>Who Can Use This Service?<\/strong><\/h5><p>Any financial consumer in Uganda with a valid, unresolved complaint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d4ec2b elementor-widget__width-initial elementor-align-center elementor-widget elementor-widget-elementskit-button\" data-id=\"6d4ec2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nfinombudsman.org\/wp-content\/uploads\/2025\/09\/Customer-Complaint-Form.pdf\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tDownload Form <svg class=\"e-font-icon-svg e-fas-arrow-alt-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM212 140v116h-70.9c-10.7 0-16.1 13-8.5 20.5l114.9 114.3c4.7 4.7 12.2 4.7 16.9 0l114.9-114.3c7.6-7.6 2.2-20.5-8.5-20.5H300V140c0-6.6-5.4-12-12-12h-64c-6.6 0-12 5.4-12 12z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff52c01 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"ff52c01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-903d149 elementor-widget elementor-widget-shortcode\" data-id=\"903d149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style id=\"wpforms-css-vars-1160\">\n\t\t\t\t#wpforms-1160 {\n\t\t\t\t\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-1160\"><form id=\"wpforms-form-1160\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1160\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php\/wp-json\/wp\/v2\/pages\/794?wpforms_form_id=1160\" data-token=\"f93cbc082f36f14f0fcd8cc55bd7e95d\" data-token-time=\"1779567732\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-page-indicator progress\" data-indicator=\"progress\" data-indicator-color=\"#066aab\" data-scroll=\"1\" role=\"progressbar\" aria-valuenow=\"1\" aria-valuemin=\"1\" aria-valuemax=\"4\" tabindex=\"-1\"><span class=\"wpforms-page-indicator-page-title\" data-page-1-title=\"Customer Details \">Customer Details <\/span><span class=\"wpforms-page-indicator-page-title-sep\" > - <\/span><span class=\"wpforms-page-indicator-steps\">Step <span class=\"wpforms-page-indicator-steps-current\">1<\/span> of 4<\/span><div class=\"wpforms-page-indicator-page-progress-wrap\"><div class=\"wpforms-page-indicator-page-progress\" style=\"width:25%;background-color:#066aab\"><\/div><\/div><\/div><div class=\"wpforms-field-container\"><div class=\"wpforms-page wpforms-page-1 \" data-page=\"1\"><div id=\"wpforms-1160-field_10-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"10\"><\/div><div id=\"wpforms-1160-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_2\">Customer Names <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1160-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Customer Names\" aria-errormessage=\"wpforms-1160-field_2-error\" required><\/div><div id=\"wpforms-1160-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_3\">NIN <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1160-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" placeholder=\"NIN\" aria-errormessage=\"wpforms-1160-field_3-error\" required><\/div><div id=\"wpforms-1160-field_4-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_4\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1160-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" placeholder=\"Email\" spellcheck=\"false\" aria-errormessage=\"wpforms-1160-field_4-error\" required><\/div><div id=\"wpforms-1160-field_5-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_5\">Phone Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-1160-field_5\" class=\"wpforms-field-large wpforms-field-required\" data-rule-int-phone-field=\"true\" name=\"wpforms[fields][5]\" placeholder=\"Phone Number\" aria-label=\"Phone Number\" aria-errormessage=\"wpforms-1160-field_5-error\" required><\/div><div id=\"wpforms-1160-field_6-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_6\">Alternative Phone Number<\/label><input type=\"tel\" id=\"wpforms-1160-field_6\" class=\"wpforms-field-large\" data-rule-int-phone-field=\"true\" name=\"wpforms[fields][6]\" placeholder=\"Alternative Phone Number\" aria-label=\"Alternative Phone Number\" aria-errormessage=\"wpforms-1160-field_6-error\" ><\/div><div id=\"wpforms-1160-field_7-container\" class=\"wpforms-field wpforms-field-address\" data-field-id=\"7\"><fieldset><legend class=\"wpforms-field-label\">Address <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div ><input type=\"text\" id=\"wpforms-1160-field_7\" class=\"wpforms-field-address-address1 wpforms-field-required\" name=\"wpforms[fields][7][address1]\" placeholder=\"Address\" aria-errormessage=\"wpforms-1160-field_7-error\" required><label for=\"wpforms-1160-field_7\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Address Line 1<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-1160-field_7-city\" class=\"wpforms-field-address-city wpforms-field-required\" name=\"wpforms[fields][7][city]\" placeholder=\"City\" aria-errormessage=\"wpforms-1160-field_7-city-error\" required><label for=\"wpforms-1160-field_7-city\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">City<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1160-field_7-state\" class=\"wpforms-field-address-state wpforms-field-required\" name=\"wpforms[fields][7][state]\" placeholder=\"District\" aria-errormessage=\"wpforms-1160-field_7-state-error\" required><label for=\"wpforms-1160-field_7-state\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">State \/ Province \/ Region<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1160-field_9-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"9\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"1\" data-formid=\"1160\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-2  \" data-page=\"2\" style=\"display:none;\"><div id=\"wpforms-1160-field_8-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"8\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1160-field_8\" aria-hidden=\"false\">Name of Financial Institution<\/label><input type=\"text\" id=\"wpforms-1160-field_8\" class=\"wpforms-field-large\" name=\"wpforms[fields][8]\" placeholder=\"Name of Financial Institution\" aria-errormessage=\"wpforms-1160-field_8-error\" ><\/div><div id=\"wpforms-1160-field_12-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"12\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1160-field_12\" aria-hidden=\"false\">Branch \/ Location<\/label><input type=\"text\" id=\"wpforms-1160-field_12\" class=\"wpforms-field-large\" name=\"wpforms[fields][12]\" placeholder=\"Branch \/ Location\" aria-errormessage=\"wpforms-1160-field_12-error\" ><\/div><div id=\"wpforms-1160-field_13-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"13\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1160-field_13\" aria-hidden=\"false\">Account\/Policy Number<\/label><input type=\"text\" id=\"wpforms-1160-field_13\" class=\"wpforms-field-large\" name=\"wpforms[fields][13]\" placeholder=\"Account\/Policy Number\" aria-errormessage=\"wpforms-1160-field_13-error\" ><\/div><div id=\"wpforms-1160-field_14-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"14\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1160-field_14\" aria-hidden=\"false\">Date of Incident <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1160-field_14\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-large\" data-date-format=\"d\/m\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][14][date]\" placeholder=\"Date of Incident\" aria-errormessage=\"wpforms-1160-field_14-error\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-1160-field_15-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"15\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1160-field_15\" aria-hidden=\"false\">Nature of Complaint <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1160-field_15\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][15]\" placeholder=\"Nature of Complaint\" aria-errormessage=\"wpforms-1160-field_15-error\" required><\/div><div id=\"wpforms-1160-field_16-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"16\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"2\" data-formid=\"1160\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-3  \" data-page=\"3\" style=\"display:none;\"><div id=\"wpforms-1160-field_17-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"17\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1160-field_17\" aria-hidden=\"false\">Details of issue<\/label><textarea id=\"wpforms-1160-field_17\" class=\"wpforms-field-medium\" name=\"wpforms[fields][17]\" placeholder=\"Details of issue\" aria-errormessage=\"wpforms-1160-field_17-error\" ><\/textarea><\/div><div id=\"wpforms-1160-field_19-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"19\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1160-field_19\" aria-hidden=\"false\">Resolution Sought<\/label><textarea id=\"wpforms-1160-field_19\" class=\"wpforms-field-medium\" name=\"wpforms[fields][19]\" placeholder=\"Resolution Sought\" aria-errormessage=\"wpforms-1160-field_19-error\" ><\/textarea><\/div><div id=\"wpforms-1160-field_20-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"20\"><h3 id=\"wpforms-1160-field_20\" aria-errormessage=\"wpforms-1160-field_20-error\">Attached Documents <\/h3><\/div><div id=\"wpforms-1160-field_23-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"23\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_23\">National ID <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"file\" id=\"wpforms-1160-field_23\" class=\"wpforms-field-required\" data-rule-extension=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages,json\" data-rule-maxsize=\"134217728\" name=\"wpforms_1160_23\" accept=\".jpg,.jpeg,.jpe,.gif,.png,.bmp,.tiff,.tif,.webp,.avif,.ico,.heic,.heif,.heics,.heifs,.asf,.asx,.wmv,.wmx,.wm,.avi,.divx,.mov,.qt,.mpeg,.mpg,.mpe,.mp4,.m4v,.ogv,.webm,.mkv,.3gp,.3gpp,.3g2,.3gp2,.txt,.asc,.c,.cc,.h,.srt,.csv,.tsv,.ics,.rtx,.css,.vtt,.mp3,.m4a,.m4b,.aac,.ra,.ram,.wav,.x-wav,.ogg,.oga,.flac,.mid,.midi,.wma,.wax,.mka,.rtf,.pdf,.class,.tar,.zip,.gz,.gzip,.rar,.7z,.psd,.xcf,.doc,.pot,.pps,.ppt,.wri,.xla,.xls,.xlt,.xlw,.mpp,.docx,.docm,.dotx,.dotm,.xlsx,.xlsm,.xlsb,.xltx,.xltm,.xlam,.pptx,.pptm,.ppsx,.ppsm,.potx,.potm,.ppam,.sldx,.sldm,.onetoc,.onetoc2,.onepkg,.oxps,.xps,.odt,.odp,.ods,.odg,.odc,.odb,.odf,.wp,.wpd,.key,.numbers,.pages,.json\" aria-errormessage=\"wpforms-1160-field_23-error\" required><\/div><div id=\"wpforms-1160-field_22-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_22\">Customer Bank Statement <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"file\" id=\"wpforms-1160-field_22\" class=\"wpforms-field-required\" data-rule-extension=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages,json\" data-rule-maxsize=\"134217728\" name=\"wpforms_1160_22\" accept=\".jpg,.jpeg,.jpe,.gif,.png,.bmp,.tiff,.tif,.webp,.avif,.ico,.heic,.heif,.heics,.heifs,.asf,.asx,.wmv,.wmx,.wm,.avi,.divx,.mov,.qt,.mpeg,.mpg,.mpe,.mp4,.m4v,.ogv,.webm,.mkv,.3gp,.3gpp,.3g2,.3gp2,.txt,.asc,.c,.cc,.h,.srt,.csv,.tsv,.ics,.rtx,.css,.vtt,.mp3,.m4a,.m4b,.aac,.ra,.ram,.wav,.x-wav,.ogg,.oga,.flac,.mid,.midi,.wma,.wax,.mka,.rtf,.pdf,.class,.tar,.zip,.gz,.gzip,.rar,.7z,.psd,.xcf,.doc,.pot,.pps,.ppt,.wri,.xla,.xls,.xlt,.xlw,.mpp,.docx,.docm,.dotx,.dotm,.xlsx,.xlsm,.xlsb,.xltx,.xltm,.xlam,.pptx,.pptm,.ppsx,.ppsm,.potx,.potm,.ppam,.sldx,.sldm,.onetoc,.onetoc2,.onepkg,.oxps,.xps,.odt,.odp,.ods,.odg,.odc,.odb,.odf,.wp,.wpd,.key,.numbers,.pages,.json\" aria-errormessage=\"wpforms-1160-field_22-error\" required><\/div><div id=\"wpforms-1160-field_21-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"21\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_21\">Demand letters received <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"file\" id=\"wpforms-1160-field_21\" class=\"wpforms-field-required\" data-rule-extension=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages,json\" data-rule-maxsize=\"134217728\" name=\"wpforms_1160_21\" accept=\".jpg,.jpeg,.jpe,.gif,.png,.bmp,.tiff,.tif,.webp,.avif,.ico,.heic,.heif,.heics,.heifs,.asf,.asx,.wmv,.wmx,.wm,.avi,.divx,.mov,.qt,.mpeg,.mpg,.mpe,.mp4,.m4v,.ogv,.webm,.mkv,.3gp,.3gpp,.3g2,.3gp2,.txt,.asc,.c,.cc,.h,.srt,.csv,.tsv,.ics,.rtx,.css,.vtt,.mp3,.m4a,.m4b,.aac,.ra,.ram,.wav,.x-wav,.ogg,.oga,.flac,.mid,.midi,.wma,.wax,.mka,.rtf,.pdf,.class,.tar,.zip,.gz,.gzip,.rar,.7z,.psd,.xcf,.doc,.pot,.pps,.ppt,.wri,.xla,.xls,.xlt,.xlw,.mpp,.docx,.docm,.dotx,.dotm,.xlsx,.xlsm,.xlsb,.xltx,.xltm,.xlam,.pptx,.pptm,.ppsx,.ppsm,.potx,.potm,.ppam,.sldx,.sldm,.onetoc,.onetoc2,.onepkg,.oxps,.xps,.odt,.odp,.ods,.odg,.odc,.odb,.odf,.wp,.wpd,.key,.numbers,.pages,.json\" aria-errormessage=\"wpforms-1160-field_21-error\" required><\/div><div id=\"wpforms-1160-field_24-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"24\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_24\">Any other Documents (List)<\/label><input type=\"file\" id=\"wpforms-1160-field_24\" data-rule-extension=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages,json\" data-rule-maxsize=\"134217728\" name=\"wpforms_1160_24\" accept=\".jpg,.jpeg,.jpe,.gif,.png,.bmp,.tiff,.tif,.webp,.avif,.ico,.heic,.heif,.heics,.heifs,.asf,.asx,.wmv,.wmx,.wm,.avi,.divx,.mov,.qt,.mpeg,.mpg,.mpe,.mp4,.m4v,.ogv,.webm,.mkv,.3gp,.3gpp,.3g2,.3gp2,.txt,.asc,.c,.cc,.h,.srt,.csv,.tsv,.ics,.rtx,.css,.vtt,.mp3,.m4a,.m4b,.aac,.ra,.ram,.wav,.x-wav,.ogg,.oga,.flac,.mid,.midi,.wma,.wax,.mka,.rtf,.pdf,.class,.tar,.zip,.gz,.gzip,.rar,.7z,.psd,.xcf,.doc,.pot,.pps,.ppt,.wri,.xla,.xls,.xlt,.xlw,.mpp,.docx,.docm,.dotx,.dotm,.xlsx,.xlsm,.xlsb,.xltx,.xltm,.xlam,.pptx,.pptm,.ppsx,.ppsm,.potx,.potm,.ppam,.sldx,.sldm,.onetoc,.onetoc2,.onepkg,.oxps,.xps,.odt,.odp,.ods,.odg,.odc,.odb,.odf,.wp,.wpd,.key,.numbers,.pages,.json\" aria-errormessage=\"wpforms-1160-field_24-error\" ><\/div><div id=\"wpforms-1160-field_25-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"25\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"3\" data-formid=\"1160\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-4 last \" data-page=\"4\" style=\"display:none;\"><div id=\"wpforms-1160-field_28-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"28\"><div id=\"wpforms-1160-field_28\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-1160-field_28-error\"><p>I, the undersigned, hereby confirm that the information provided in this complaint form is true and accurate to the best of my knowledge. I consent to the Financial Consumer Ombudsman Advisory Centre collecting, processing, and storing my personal information for the purpose of investigating and resolving my complaint. I understand that my information will be handled in accordance with applicable data protection laws and the Centre\u2019s privacy policy. I indemnify the Financial Consumer Ombudsman Advisory Centre against any liability arising from inaccurate or incomplete information provided by me.<\/p>\n<p><strong>For complaints involving accounts or policies held jointly, we usually need each person to provide their names and we may share details about the complaint with both complainants.<\/strong><\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-1160-field_29-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"29\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_29\">Full Names  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1160-field_29\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][29]\" aria-errormessage=\"wpforms-1160-field_29-error\" required><\/div><div id=\"wpforms-1160-field_30-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"30\"><label class=\"wpforms-field-label\" for=\"wpforms-1160-field_30\">Today\u2019s date: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1160-field_30\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-large\" data-date-format=\"d\/m\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][30][date]\" aria-errormessage=\"wpforms-1160-field_30-error\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-1160-field_11-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"11\"><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" style=\"display:none;\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"1160\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/pages\/794\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1160\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img decoding=\"async\" src=\"https:\/\/www.nfinombudsman.org\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ed5cd56 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"1ed5cd56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7a905d03 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"7a905d03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint Handling Home We\u2019re here to help. At Financial Ombudsman Services, we provide independent, free, and impartial dispute resolution services for individuals and small businesses who have unresolved issues with financial service providers in Uganda. We help you resolve: Unfair bank charges Loan and credit disputes Mobile money errors Unauthorized deductions Delayed or denied transactions Digital finance complaints How It Works: First report the issue to your financial institution. If it remains unresolved, bring your case to us. We\u2019ll investigate and mediate fairly\u2014no legal fees, no bias. Who Can Use This Service? Any financial consumer in Uganda with a valid, unresolved complaint. Download Form<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":972,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-794","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/pages\/794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/comments?post=794"}],"version-history":[{"count":27,"href":"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/pages\/794\/revisions"}],"predecessor-version":[{"id":1176,"href":"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/pages\/794\/revisions\/1176"}],"up":[{"embeddable":true,"href":"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/pages\/972"}],"wp:attachment":[{"href":"https:\/\/www.nfinombudsman.org\/index.php\/wp-json\/wp\/v2\/media?parent=794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}