Financial Ombudsman Services - Securing your financial destiny
Complaint Handling
Independent mediation and arbitration between financial institutions and consumers.
2025–2027 Goals
Why Financial Ombudsman Services
Independent & Impartial Dispute Resolution
Financial Ombudsman Services offers unbiased, cost-free assistance to individuals and small businesses with unresolved issues involving financial institution.
Empowering Consumers Through Education
We go beyond resolving disputes by equipping Ugandans with essential financial knowledge. Through workshops, safety guides, budgeting tools, and school/community training
Driving Policy Change for Fairer Financial Systems
Your experiences matter! We advocate for better financial laws and consumer protections by working closely with regulators like the Bank of Uganda, Ministry of Finance, and Parliament .
Strong Partnerships for Consumer Protection
We collaborate with banks, SACCOs, fintech companies, NGOs, universities, and media to amplify the consumer voice and drive systemic change. Through joint campaigns
