While in the early stages of operation, the Financial Ombudsman Services has made key strides, including:

• Signing of a Memorandum of Understanding with MoFPED to formalize institutional legitimacy and government backing.
• Development of a National Financial Redress Framework aligning with consumer protection principles.
• Design and testing of a Complaints Management Information System (CMIS) for case tracking and resolution.
• Piloting of financial literacy sessions in five districts with over 3,000 consumers reached to date.
• Securing partnerships with over 12 financial sector institutions to support dispute resolution and data sharing.
• Launch preparations including stakeholder mobilization and awareness creation for the national event.