Financial Ombudsman Services operates through collaborative partnerships that strengthen its ability to serve and protect financial consumers. Key partners include:

• Ministry of Finance, Planning and Economic Development (MoFPED):
  Strategic oversight and alignment with national financial sector development policies.
• Bank of Uganda (BoU):
  Regulatory coordination and technical guidance in line with financial consumer protection standards.
• Uganda Microfinance Regulatory Authority (UMRA):
  Support in redress mechanisms involving Tier 4 institutions.
• Development Partners and Donor Agencies:
  Including entities focused on financial inclusion, access to justice, and economic empowerment.
• Civil Society Organizations and Consumer Associations:
  Joint advocacy, public education, and mobilization for community-level engagement.
• Academic and Training Institutions:
  Partnerships with universities and business schools to strengthen research, training, and curriculum on consumer finance.