We’re here to help.
At Financial Ombudsman Services, we provide independent, free, and impartial dispute resolution services for individuals and small businesses who have unresolved issues with financial service providers in Uganda.
We help you resolve:
- Unfair bank charges
- Loan and credit disputes
- Mobile money errors
- Unauthorized deductions
- Delayed or denied transactions
- Digital finance complaints
How It Works:
- First report the issue to your financial institution.
- If it remains unresolved, bring your case to us.
- We’ll investigate and mediate fairly—no legal fees, no bias.
Who Can Use This Service?
Any financial consumer in Uganda with a valid, unresolved complaint.
