Your experiences shape better financial laws.

Financial Ombudsman Services ensures consumer voices influence how Uganda’s financial system works.

What We Do:

• Conduct research on consumer experiences
• Analyze data from real disputes and complaints
• Advocate for better laws and regulation
• Promote fairness in fees, transparency, and access
• Engage directly with regulators and policymakers

Recent Focus Areas:

• Loan affordability guidelines
• Digital finance protections
• Fair terms for mobile money and banking
• Gender-inclusive financial services

We work closely with:

• Bank of Uganda
• Ministry of Finance
• Parliament Committees
• Financial Institutions
• Civil Society